Business Transformation Consultants

Drive positive change with data-led, disciplined delivery.

We partner with Commonwealth, State government and corporates to turn strategy into measurable outcomes.

Talk to the team

Does this sound familiar?

01 We have an AI strategy but no governance framework to back it up

02 We need to implement a policy or strategic plan but can't get traction

03 Our programs aren't delivering - we need someone to turn things around

04 We need to accelerate and scale to meet government or customer targets

Complete your AI maturity diagnostic

Our capabilities.

Six disciplines, one outcome-focused delivery team. Hover or tap a tile to see more.

AI Governance & Risk

From regulatory baseline to board-ready assurance. We govern what your AI systems actually do.

Data & Analytics

Shift from gut-feel to evidence. We build the data foundations that drive objective decisions.

Project Delivery & PMO

Disciplined delivery that hits targets. We run programs, recover distressed projects, and build capability.

Operating Model & Process

Fit-for-purpose structures and streamlined processes that align your organisation to its goals.

Change & Communication

Embedding behavioural change through a customised approach grounded in data and analysis.

Executive Coaching & Governance

Supporting leaders to make better decisions faster with the right oversight and accountability.

An experienced team, focused on outcomes.

Former industry executives, top-tier consultants and a defence veteran - focused on implementation and outcomes.

Francesca Hayes

Co-Founder

"A keen eye for detail and a talent for taking the heat out of a business challenge through objective use of data." - Executive Director, NSW Government

Experienced across state government, federal government and Tier 1 corporates. Prior engagements with Accenture and Deloitte. Master's candidate in Cyber Security, Strategy & Diplomacy at UNSW Canberra. Data-obsessed, outcome-driven, hands-on from day one.

James Alderson

Co-Founder

"A natural leader who is a safe pair of hands, even in the most high pressure environments." - EGM, Federal Government

30+ years running and recovering complex programs across Commonwealth, State government and multinational Tier 1 corporations. Progress over perfection - James turns programs around fast and builds lasting capability within your team.

A broader team of senior specialists. Beyond our leadership, Encompass draws on a carefully selected network of senior specialists embedded into engagements to meet the specific demands of your program.

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Trusted across Commonwealth and State government.

Pre-approved status across key panels, with DISP certification for defence industry work.

Commonwealth Panels

✓Defence Digital Group (DDG) ICTPA Panel

✓Buy ICT, Digital Marketplace Panel 2 (DMP2)

✓Australian National Audit Office (ANAO) Panel

✓People Panel (Department of Finance) – Professional Contractor Services

NSW Government Panels

✓Performance and Management Services Scheme (PMSS – SCM0005)

✓ICT Services (ICT – SCM 0200)

DISP certified Defence Industry Security Program - certified to support defence and national security clients.

Outcomes our clients trust

The team helped us drive disciplined delivery and establish consistent transformation templates and tools to set us up to exceed critical business targets, overachieving on the required scope.

Executive General Manager, Federal Government Client

The team have supported and driven multiple programs in distress across various departments. Their disciplined delivery and data-informed decision-making supported us to scale and achieve key business targets.

Chief Network Officer, Federal Government Client

The Encompass team delivered a phenomenal amount of work in a tight timeframe, were highly responsive to feedback and provided insightful advice. I was particularly impressed by the way in which Encompass partnered with us to translate design into action; they did this with empathy and a deep understanding of our culture and likely barriers to change.

Executive Director, NSW Government Client

Encompass were able to effectively engage with all the Department's most senior stakeholders, remain laser focused on outcomes despite the complexity, as well as bring a data led approach to all aspects of the work. I would recommend Encompass for any of your transformation needs, especially those requiring an objective, data led approach.

Executive Director Transformation Directorate, NSW Department of Education

Encompass have been helping us drive more disciplined delivery. They are excellent, very focused on strategy and transformation, with good toolkits that have really helped us deliver a more effective cadence.

Chief Operating Officer, NSW Government Client

Insights

Practical thinking on transformation, delivery, AI governance and the disciplines that make change stick.

AI Business Fundamentals

The AI maturity curve: why most organisations are climbing the wrong part of it

Most organisations know the AI destination. The problem is they are trying to get there without building the foundations first - deploying tools at scale before data, governance and skills readiness is in place.

AI Governance & Risk

What regulators are actually asking for on AI governance - and why most entities aren't ready

In May 2026, both APRA and ASIC wrote directly to regulated entities on AI. The message was unambiguous: AI adoption is accelerating, but governance is not keeping pace.

Drive positive change with data-led, disciplined delivery.